NOORBEAUTY HQ ENTERPRISE
Effective Date: 14 October 2026
NOORBEAUTY HQ ENTERPRISE (“noorbeautyhq”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://noorbeautyhq.com, contact us, or place an order through our online store.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Personal information: Name, delivery address, billing address, email address and telephone number.
- Order information: Products purchased, order details, delivery preferences and transaction status.
- Payment information: Payment method and transaction confirmation details. Payment card information may be processed directly by our payment service providers.
- Communication records: Messages, enquiries, feedback and information you provide when contacting us.
- Technical information: Information such as IP address, browser type, device information and website usage data, where collected through cookies or similar technologies.
Please do not send us your full payment card number, security code (CVV) or banking password through WhatsApp, email or other messaging channels.
2. How We Use Your Information
We may use your personal information to:
- Process and manage customer orders and payments.
- Arrange product fulfilment, packaging, shipping and delivery.
- Communicate order confirmations, delivery updates and customer service information.
- Respond to enquiries, complaints, returns or refund requests.
- Verify transactions and help prevent fraud or unauthorized activity.
- Maintain business records and comply with applicable legal and regulatory requirements.
- Improve our website, products and customer experience.
- Send promotional communications where permitted by law and, where required, with your consent.
3. Sharing of Personal Information
We do not sell customers’ personal information.
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Suppliers and fulfilment partners: To prepare and fulfil customer orders.
- Courier and logistics providers: To deliver parcels and provide shipment tracking.
- Payment service providers: To process payments, verify transactions and manage refunds.
- Website, technology and analytics providers: To maintain our online store and improve its performance.
- Authorities or legal advisers: Where disclosure is required by law or reasonably necessary to protect our legal rights.
We aim to share only the information reasonably necessary for the relevant purpose.
4. Payments and Payment Security
Payments may be processed by third-party payment service providers, depending on the payment methods available at checkout.
Payment transactions are subject to the relevant provider’s terms, privacy policy, security procedures and verification requirements.
Where payment details are collected directly by a payment provider, those details are handled in accordance with that provider’s applicable policies. The payment methods available on our website may change from time to time.
5. Order Fulfilment and International Shipping
NOORBEAUTY HQ ENTERPRISE operates primarily as an online business. Depending on the product and order destination, we may arrange fulfilment through our suppliers and logistics partners.
To fulfil an order, relevant customer information, such as the recipient’s name, delivery address and contact number, may be shared with the supplier or courier responsible for that order.
For international deliveries, personal information may be transferred to or accessed by service providers in other countries where necessary to process and deliver your order, subject to applicable legal requirements.
6. Cookies and Website Technologies
Our website or third-party services may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve the shopping experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, record-keeping, dispute resolution and compliance with applicable laws.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to any applicable retention obligations.
8. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable laws, you may request access to or correction of your personal information, ask questions about how it is processed, or withdraw consent for certain uses where consent is the legal basis for processing.
You may also opt out of promotional communications by following the unsubscribe instructions provided or contacting us directly.
We may need to verify your identity before processing a privacy-related request.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services or other platforms. Those third parties have their own privacy policies and practices.
NOORBEAUTY HQ ENTERPRISE is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.
11. Children's Privacy
Our website and services are intended for customers who are legally able to make purchases. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, payment arrangements or legal obligations.
Any updated version will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us using the details below:
NOOBEAUTY HQ ENTERPRISE
Website: https://noorbeautyhq.com
Business Registration No.: RA0132615-U
Email : noorbeautyhq@gmail.com
This Privacy Policy is intended to describe our actual privacy practices and should be read together with any applicable terms and conditions.