Thank you for shopping with NOORBEAUTYHQ.
1. Processing Time
Orders are usually processed within 1–3 working days after payment confirmation.
Processing time may be longer during weekends, public holidays, promotional periods, or high order volume.
2. Shipping Duration
Estimated delivery times may vary depending on courier services and destination country.
Estimated delivery:
Malaysia: 1–5 working days
International: 5–21 working days
Delays caused by customs, courier issues, weather, or unforeseen circumstances are beyond our control.
3. International Shipping
We ship to selected international countries.
Customers are responsible for:
✅ Import duties
✅ Customs taxes
✅ Clearance fees
Compliance with local import regulations
Please ensure products are permitted in your country before placing an order.
4. Customs & Parcel Inspection
International parcels may be inspected by customs authorities.
NOORBEAUTYHQ is not responsible for:
- Customs delays
- Parcel holds
- Confiscation by customs
- Additional tax or duty charges
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for parcels lost or delayed due to incorrect addresses or contact information provided by customers.
6. Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours with clear photos/videos as proof.
We will assist accordingly based on courier investigation and case review.
7. Tracking Information
Tracking numbers will be provided once orders are shipped.
Customers may track parcels directly through the courier service.
8. Contact
For shipping inquiries, please contact us through our official support channels.
Thank you for choosing NOORBEAUTYHQ.